How E-commerce can reduce cycle time, improve emplyees empowerment and facilitate customer support?

In the business world, time is money. Cycle time can be defined as the total time that is takes to complete a recurring task. An example would be the total time spent starting from the point where an order is received from the customer to the delivery process and the final transaction. E-commerce allows people to carry out business without the barriers of time or distance. It is a business which runs 24 hours a day and 7 days a week. Anyone can purchase or sell just anything with a click on the mouse. The benefits that e-commerce delivers are it is convenience, fast, and low cost. This can greatly reduces the cycle time for the whole process.

Employees empowerment in e-commerce is the ability to make decision for customers. Given the flexibility to access the internet to search for various information, employees are able to improve their empowerment. Thus, they will be able to handle complaints instantaneously and efficiently. Only with that, they can easily convince the customers to stay with the services that their company provides.

In addition to that, e-commerce can also facilitate customer support because of the unlimited time for the customer to shop online. E-commerce facilitate customer support by providing a wide range of technological solutions and communication opportunities. Whatever inquiries or complaints can be handle on the spot. Other than that, customer can always drop their recommendations on how the services can be improve. This can retain customer by satisfying their needs, which is the core of customer service.