Blog review: Legal

The UK government are considering plans to cut off internet access for people that illegally download music and films.Broadband providers that failed to enforce the rules could be prosecuted and forced to provide the details of the downloaders to the courts.

Six of the UK largest ISPs are set to announce that they've signed up to a government-backed initiative that's designed to clamp down on music privacy.The broadband suppliers, believed to be BT, Virgin, Carphone Warehouse, Orange, Tiscali and Sky- are expected to reveal details of a memorandum understanding they've signed with the British Phonographic Industry (BPI) that will result in the ISPs sending warning letters to those suspected of illegally downloading tracks.

The BPI, which represents the UK music industry has been pushing ISPs to step up efforts to tackle illegal downloads for many years. Music labels claim that free downloads from peer-to-peer services heavily impact sales and want those responsible to be penalised.

However, ISPs have been historically protective of their customers when it comes to relinquishing subscriber details to third parties. Therefore, one idea that's been suggested is that ISPs implement a "Three strikes and you're out rule" under which offenders would first be issued with written warnings. Then if they continued to illegally download tracks, offenders could have their internet access terminated.

Virgin Media has been in the forefront of the move to clamp down on illegal downloads. As much as eight hundreds Virgin Media customers received letters warning them about participating in illegal file sharing at the start of the company 10-week campaign to 'educate users' about the danger of file-sharing.

Things to take note to prevent e-auction fraud when a consumer participating in an e-auction

E-auction is a part of the strategic sourcing process which is a procurement tool using web-based software that allows suppliers to bid online for a contract for the supply of goods or services. When the bids are reduced and not increased as in a traditional auction, it is called a reverse auction. The objective is typically to arrive at the lowest total cost as distinct from the lowest price. However, there are many cases of e-auction fraud had happened around us. Therefore, we have to prevent our self when participate in an e-auction activity. There are several suggestions that we wish to share with the consumers who perhaps to prevent the e-auction fraud.

1. Do some researches before you participate in an e-auction activity.
Consumers should do some researches about the processes of e-auction and surf some of the e-auction website such as Amazon.com.

2. Read and understand carefully about the e-auction conditions.
Consumers should read the requirements and conditions that the website requested. Bear in mind the specific conditions especially the conditions of payments.

3. Do not simply disclose your personal data and financial information.
If you realized there are some e-mail messages from someone that you do not know for asking your personal data for examples credit card number, account number, or password, don't just send the data without knowing more about who is asking. Never ever give out your social security number or bank account information. Make sure you have thoroughly checked out the seller and the escrow service.

4. Asking for the duration of delivery.
Consumers must ask the seller when delivery can be expected if not specified in the listing. Besides, consumers should ask for the warranty policy, exchange or return if the mechanism is broken or dissatisfied.

5. Asking for the shipping or delivery fees.
Consumers have to read carefully on the listing or asking the seller whether there has extra changes for the shipping or delivery fees. It is to prevent the extra costs or the cost that shouldn't included.

6. Check the delivered goods.
Lastly, when you received the goods, you must check it carefully. If there are any broken or unmatched, you must to return back to the seller within the duration that noted in the conditions.

Mobile payment systems in Malaysia: Its potentials and consumers’ adoption strategies.

Can you even imagine just a few years ago that so soon will come a time when people like us can use our hand phone as wallet to pay whoever and whatever we want in the comfort of wherever we are using only a mobile phone coupled with a 6-digit security PIN (Personal Identification Number) via SMS (Short Messaging Service)? It’s just so fantastic because just the other day I paid my utility bills like Astro, TNB, Telecom and water bill from the chair in the front of my TV. I was also being able to reload my hand phone at a discounted rate and settle my credit card loans, car loans and house loans via my personal hand phone.

Although not tangible, I am for sure going to save hundreds of Ringgit Malaysia in terms of fuel, waiting time, parking fees and tolls in a year. Not forgetting the anxiety and helplessness I have suffered because of banks operating time and Public Holidays.

Mobile Payment is a point-of-sale (POS) payment made through a mobile device, such as a cellular telephone, a smart phone, or a personal digital assistant (PDA). Using mobile payment method, a person with a wireless device could pay for items in a store or settle a restaurant bill without interacting with any staff member. Mobile payments are used to pay no only for merchandise purchased via mobile channel but also transactions in the physical world such as vending machines, passport photo machines and car wash machines.

One of the example of Mobile Payment Systems that are available in Malaysia such as MMWallet. It is designed by Mobile Money International Sdn Bhd. It is to solve the problem created by cash, credit cards and cheques. Now, users are free to purchase products online and made payment without being physically present at the store. This will definitely boom our e-commerce industry in Malaysia since it encouraged consumers to shop online.

To use Mobile Money, he/she must have a savings, current or credit card account with participating banks. It is like a Credit Card if he/she applies for a "Pay by Mobile Phone" credit card account or be billed by the bank accordingly every month. Besides, it also functions as a Debit Card if it is tied to shopper's savings or current account. The amount will be deducted directly once the transaction is successful from their account.

To encourage consumer to adopt this payment system, super low transaction fee must be introduce compared to what typically being charged by credit card (acquiring banks) at 2.5 to 3%. For e-commerce website integrated with Mobile Money WebLink, the transaction rate is 2.5%, one of the lowest online transaction rate compared to other typically charges such as 3.5% for MOTO transaction and 4.5% for Internet Payment Gateway.

Besides, consumers must be told that it is safe and secure. With Mobile Money, they do not have to be concern of cash /cheque/credit card handling problems or fraud. The Mobile Money Payment System conforms to the stringent requirements set by Bank Negara Malaysia and the participating banks.

Blog review: E-tailing

This is a review from the post about Dell,a multinational technology corporation that is shifting away from direct sales online. As we all have known, Dell sells their PC and laptops directly to their customers online. However, Dell is slowly shifting away from this successful business model when the growth of PC sales slowed.

Dell impressed many in its early years with its distinct model of supply chain management, selling customized computers directly to customers to meet burgeoning PC demand. Those days appear to be over as Dell's profits and shares have dropped considerably from their peaks in recent times.

Therefore, Dell had announced that it would offer Dimension PCs and Inspiron notebooks through Wal-Mart and Sam's club.

What was Dell's rationale for the recent sales model shift?
Dell's stock price, which had fallen over 30 percent in the previous year while rivals such as Hewlett-Packard had performed much better.

The reason is because today's customers are willing to choose from a smaller number of off-the-shelf PCs and are less concerned with customization. And as PC prices have plummetted, inventory of standardized models turns quickly, and is less of a factor in profitability.

The shifts have converged to dampen dramatically the value of the direct sales channel built around cenralized inventory storage and PC customibility.

The application of pre-paid cash card for consumers

What is pre-paid cash card

A prepaid cash card can be explained as a card issued by a bank or building society enabling customers to pay for goods by inserting it into a computer-controlled device at the place of sale, which is connected through the telephone network to the bank or building society. A prepaid cash card allows consumers to purchase something even when they don’t have the cash to pay for it. It benefits consumers in their everyday life.

Applications of prepaid cash card

Prepaid cash card can be used for several applications, for examples :

1. Consumer can shops at anywhere anytime
As long as your account has money, u can shopping at anywhere and anytime just with
a prepaid cash card. The prepaid cash card can be used for shopping in the grocery which
has the machine which accept the applications of prepaid cash card, make a on9 shopping,
pay for phone, buy pump in the petrol station, and etc.

2. Transfer money
A prepaid cash card can let the consumer transfers money to friends or family either in
the local or overseas. Some prepaid cash cards are provide the features that can let
consumer make transferring between two prepaid cash cards via bank wire transfers.

3. Act as a replacement
As a replacement for travelers cheques or travel cash for a low cost alternative to paying
for goods and services abroad. Consumer buy prepaid cash card dominated in the currency of destination, and then use them to withdraw cash at ATMs or buying goods or services. It is indeed a great way to carry prepaid cash card since it is much safer and more secure than carrying a large amounts of cash for travel.

4. ATM
With a prepaid cash card, consumer can make withdrawal at the ATM machines.

5. Pay for toll, parking, LRT
Touch n Go, one of the type of prepaid cash card. This is a useful prepaid cash card that
most of the consumer using it in Malaysia. It provide a lot of convenience for us. It can let
consumer pay toll on the highway, pay parking fees in the shopping mall, even more,
consumer can pay for LRT's tickets rather than waiting a long queue to buy at counter.

What are the benefits of using prepaid cash card?

1.Purchase protection
Mostly of the prepaid cash card now providing the feature of purchase protection and even
better this comes at no extra cost. That means, if the consumer use the prepaid cash card
to purchase goods or services in full and, if goods or services fail to arrive, you may be
entitled to a refund of the money you have spent on them using your card.

2. Free balance alerts
Some of prepaid cash card center is provides the service of informing their consumer how
many balance they still having in the account.

3. To help with budgeting
If you have ever had any concerns about overspending or splashing out, some of the prepaid cash card may provided the answer. You can control your budget, as you pay for what you top up onto your account. That is another special feature that provided by some of the prepaid cash card providers, they will providing the service of helping the consumer to budget their accounts.

Corporate Blogging

A corporate weblog is published and used by an organization to reach its organizational goals.Its goals is to increase company credibility, enhance customer service and interaction, and give customers a peek of the behind the scenes of the corporate culture, showcase new products or services and more.Through the corporate blog, a company can converse directly with customers and prospects via internet service,and creates trust and builds customer relationships.

A corporate blog is the perfect choice for interacting with existing and potential clients. Corporate blogging serves as a channel for a company and its customers to meet on common ground and to know each other more.A corporate blog fit their own company culture, selecting the individual or employee who will write it’s blog .An ideal corporate blogger is one who is an expert in his field. They write their blog with passion and sincerity. The objectives is to engage their customers and prospects in conversation

The most effective way to start a conversation is to be sincere and honest in their blog while writing about topics that are important to its company. Blogger should have good writing skills. They should be one who is respected by his peers and reacts calmly to outbursts. They need to identify what customers needs and what service they can perform for customers. To get customers attention, blogger need to participate in a conversation credibly. To be credible,blogger come up with worthwhile content ideas, insights, news and information. Content need not be long but should be interesting.

Corporate blog include :

1.Monster.com (recruiting) - http://monster.typepad.com/monsterblog/











2.GM -http://fastlane.gmblogs.com/ne.gmblogs.com/





3.My LEGO - http://www.bricksonthebrain.com/blog


4.Ford - http://blog.ford.com/BLOG.CFM

5.Maytag Skybox - http://www.ka-thunk.com/


6.Forrester - http://forrester.typepad.com/charleneli/2004/11/blogging_policy.html

E-Government in Malaysia

Malaysia’s huge e-government initiative began in 1997 with the launch of the Multimedia Super Corridor’s (MSC) E-Government Flagship Application.

MSC Malaysia status is
* awarded to both local and foreign companies that develop or use multimedia technologies.
* produce or enhance their products and services and for process development.
* employ a substantial number of knowledge workers.
* provide technology transfer or contribute towards the development of MSC Malaysia or

support Malaysia's k-economy initiatives.
* establish a separate legal entity for MSC Malaysia qualifying multimedia business and activities.
* locate in a MSC Malaysia designated cybercities.
* comply with environmental guidelines.

The projects of the Electronic Government Flagship Application :

1. The Project Monitoring System (SPP II) is a system :
* For the global information and communication technology (ICT) industry.

* It originally included an area of approximately 15x50 km² which stretched from the Petronas Twin Towers to the Kuala Lumpur International Airport and also included the towns of Putrajaya and Cyberjaya. It has expanded to include the entire Klang Valley on 7 December 2006.

2. The Human Resource Management Information System (HRMIS)

is a subset of the overall internal controls of a business covering the application of people, documents, technologies, and procedures by management accountants to solving business problems such as costing a product, service or a business-wide strategy.e.g. Decision Support Systems, Expert systems, and Executive information systems.

3.Electronic Procurement (E-Procurement) is a way of using the Internet to make it easier, faster, and less expensive for businesses to purchase the goods and services they require.

such as reverse auctions (e-auctions).

Its goal is to streamline the purchasing process so businesses can focus more management time on earning revenue and serving customers.

4.Electronic Services (E-Services/ESD) providing government services through the Internet or other electronic means. Electronic Service Delivery is one way governments attempt to deliver services directly to the citizen, without the citizen having to go to a government building. Electronic Service Delivery can look like other shopping or service sites on the Internet. e.g., paying taxes, or getting a drivers license if you wish to drive on public roads.

Credit Card debts

A credit card allows user to buy things even though they might not have the money to pay for it right away. Credit card debt is the result of credit card misuse. The problem is that people use their credit cards too often and let their debt add up. Then they can only pay back small amounts at a time. This ends up costing a lot of money in finance charges.

Credit Card debt causes

1 . Missing payments
The fastest way to get into credit difficulties is by not repaying the minimum payment required. Missed payments may result in the card being refused at retailers until payment is made. Worse still, this will affect the user’s credit rating.

2 .General overspending
Spending on a credit card is borrowing money. It is a debt and must be repaid at some point. The smart card user only uses the card in place of cash, or to obtain a purchase they can afford, if they can pay off the cost over time.

3.Clients being loyal to credit card providers .User changes his or her credit card provider once the low or interest free period is over. Besides, credit card companies have no loyalty to user .

4.Having too many credit cards .The more credit cards a person has the more likely they are to use them.

5.Expensive payment protection insurance
Some cards offer payment protection insurance, but premiums are often high and the conditions of payout complicated. The best insurance against inability to pay is to pay as much as possible, as regularly as possible, and limit unnecessary spending.

6.Get professional advice
There are four main agencies that offer free, impartial advice for those in debt: the Citizens Advice Bureau, the Consumer Credit Counselling Service, National Debtline, and Payplan. These are non-profit making organisations that guide those in debt through the options available to them. The companies ultimately make money from a card holder’s debt.

FOR EXAMPLE: MASTERCARD.COM /visacard,com/citi.com

Citi ,visa, master card continue to offer variety service to their cardholders via internet service

Stop debt growing
1. Move debts to the lowest interest rate available. Card holder with a good credit rating can always ring and ask the credit card company for a lower rate at any time.

2. Get a copy of your credit report. Your credit report is your bill-paying history. Check for errors and contact merchants if you have questions. You are entitled to a free credit report if you have been turned down for a loan or a credit card.

3.Balance transfer credit card deals give user an excellent chance to shift their balances to one card with low or zero interest rates.

4.To avoid having too many credit cards, a person should only use one or two at a time.

5.Consideration is user balance transfer card's limit. The amount of balances cannot exceed a credit limit of balance transfer credit card. User make sure, the grace period is long enough to pay off the entire balance.

6.Evaluate own financial situation. Start with a list of credit card companies rates. Actually, it may be pretty tough to manage a big amount of credit cards.

Blog Review: The rise of identity theft

This is a review to the blog entitled identity theft. From the blog, it is known that cases involving identity theft are increasing from time to time. Over 15 millions Americans were victims of this identity theft and it is just in America alone. How about in other countries? It is a crime that is getting the attention by people around the world today.

So what exactly is identity theft? It is a crime used to refer to fraud that involves someone pretending to be someone else in order to steal money or get other benefits. It is a relatively new term, since its not inherently possible to steal an identity, only to use it. The person whose identity is used can suffer various consequences when he or she is held responsible of the perpetrator's actions.

How do they take your identity? It is very easy because all they need is your social security number, your birth date, and other identifying information such as your address and phone number and whatever else they can find about you. These information can be easily found from your place of work, school or your doctor.

It is very dangerous if those information falls on the hand of others because it can be used to facilitate crimes including illegal immigration, terrorism and espionage. Identity theft may also be a means of blackmail. There are also cases of identity cloning to attack payment systems, including online credit card processing and medical insurance.

Therefore, in many countries, specific laws make it a crime to use another person identity for personal gain.

The threat of online security

As technology grows and changes, personal privacy may not be that private anymore. Nowadays, people are banking online, scanning their irises to breeze through airport security and fingerprint scanning to access their laptops- and their personal information could be targeted by thieves and hackers. Therefore, it is no longer safe to post all the personal valuable information on the net.

As Internet users display more of their personal information on social networking websites, computer hackers are employing increasingly sophisticated methods to pry that information loose. In many cases, they're devising small attacks that can fly under the radar of traditional security software, while exploiting the trust users place in popular business and consumer websites.

For consumers, its not just their profiles on social network that can be mined for personal information. Sophisticated smartphones that run full-fledged operating systems and e-mail applications, and hence store more reliable data, could present tempting targets.

Security researchers have found numerous ways to break into prominent mobile phone platforms from Symbian and Microsoft and quickly demonstrated ways to break into Apple's new iPhone.

In the corporate world, criminals are hunting for more of the valuable info stored on companies server. Cyberthieves are also attacking corporate databases in search of undiscloses financial data or proprietary design and engineering information that can be sold in return for a large sum of money.

Phishing

Phishing is a method thieves used to get personal information from user in order to steal user identity and then user money or benefits-like bank account numbers, credit card numbers, passwords, passport numbers, etc. into forms on Web sites that are designed to resemble the bank, credit card, or other company who they are claiming to be. Phishing can be carried out in person or over the phone, and are delivered online through spam e-mail or pop-up windows. The e-mail messages, pop-up windows, and the Web sites they link to appear official enough that they deceive many people into believing that they are legitimate.

Example of a phishing e-mail message, (bank)

Misspelled Web addresses: When a Web site uses an Internet address (also called a "domain name" or "URL") that is similar to the Internet address of a popular Web site or is a common misspelling of popular Web site that could signify a phishing scam.

Methods avoid Phishing Attacks
1.Make sure your computer is updated and scanned regularly
(as scheduled or manually) with a corporate grade computer security suite.

2.Do not trust any e-mail that urgently requests personal information of any kind.

3. Phishing attacks often ask for personal financial information. Never fill out personal
information of any kind including passwords, usernames, social security numbers, credit card
numbers, and the like through a form on the Internet. A request of this kind should be a big
warning. Legitimate organizations generally do not ask you to verify username, password
except for an initial set up once in a while.

4.Always report suspicious activity to the business or organization being spoofed.

5.Update your anti-virus software frequently. Common anti-virus software includes McAfee and Norton.

6.Change your password every 60 days.

7. If you have any doubts about the authenticity of an email, do not respond; call the sender or
type in the web address.

8.Type addresses directly into your browser or use your personal bookmarks or favorites. If you need to update your account information or change your password for a site, visit the site by
choosing the bookmarked link from your Favorites list or by typing the URL directly into your
browser.

9. Don’t enter personal or financial information into pop-up windows. One phishing technique
launches a fake pop-up window when you click a link in a phishing e-mail message. Even if the
pop-up window looks official or claims to be secure, avoid entering sensitive information,
because there is no way to confirm that it is secure.

How to safeguard our personal and financial data?

Nowadays, e-payments are the most famous and easiest way for consumer to pay their accounts through internet. E-payments can help consumer to save the time for waiting a long queue either in the banks or in the post offices. Therefore, e-payments are popular in the market even for UTAR students also using e-banking to pay the tuition fees to UTAR. But, did u really think about whether your personal information and financial data are safe when you are paying through the internet? Many traditional-oriented people are still distrust e-payments because they still trust that using the traditional way, i.e make payment through face to face are more safety than facing the computers. Usually, when we are registering as a member of certain website, we are request for fill in some of our personal information such as name, phone number, e-mail address, and so on. Especially for online buying or e-payments, the members are required to fill in their name, IC number, bank account number0credit card number, and so on. what actually we need to take step for ensuring those information are providing in a safe and private way? Therefore, we are now providing some suggestions to guide you from safeguard our personal and financial data.

1. Choose user name and password wisely.
You have to choose the user name and password that you are easily to remember but don't want it to be something that a clever thief could figure out just by learning your birth date or IC number.

2.Review your transactions, accounts, or statements and keep the history.
You have to review the transactions or your accounts once you had been notified to the website immediately of any unauthorized activity. Besides, you have to keep the history of any transactions made such as the confirmation e-mail, bills, as long as direct mail.

3.Ever reveal your personal information or password or your Social Security number to anyone.
Always remember to log out properly before you leaving the Financial Data Center and must to store your credit card in a safety place and don't simply give anyone know the number of even your signature.

4.Protect your computer's security.
To safeguard your personal information and financial data as safe as possible, you might use as many as possible the ways that can help you to secure your computer's security. Install an antivirus software, anti-spyware, firewall, or even set a password to protect your data when starting the computer. Always to bear in mind, falling to protect your computer is just as similar as unlocked your door after leaving your home.

5.Protect your personal information or password by using technologies.
To level up your security state of your personal and financial data, you are advising to use technologies to safeguard your data and password. For example, designate and implement a safeguards program that includes regular compliance monitoring and evaluation. Besides that you also can use a variety of public key infrastructure (PKI) that which is represent a conner stone for secure e-payments. For example, you can use encryption which is a process of converting readable data into unreadable characters to prevent unauthorized access to secure your data.

Revenue model

Google offers targeted advertising solutions and global Internet search solutions. Its principal products and services include:
1. Google Ad Words is a pay per click advertising program of Google designed to allow the advertisers to present advertisements to people at the instant the people are looking for information related to what the advertiser has to offer. When a user searches Google's search engine, Google generate most of the revenue from Google AdWords. It is an online advertising payment model in which payment is based on qualifying click- throughs. An advertiser has to pay every time his ad receives a click.

Amazon’s revenue model include
1) match-maker model (transaction fee) are based on the net revenue or the commission it receives from the product's sale. The fee is levied to both the supplier and the buyer.
2) distributor model, the intermediary takes ownership of the product. It realizes the total revenues it gets off the product's sale. Supplier purchases a product for $1.00 and resells it for $2.00. The $1.00 is the supplier's margin before costs. Once cost is factored in, however, the gross margin can be substantially less. Amazon.com is a typical example of this model .

Ebay.com is an internet auction site that connects individual buyers and sellers worldwide. It offer a broad of product category with different technology platforms (e.g., auctions, classifieds, payments, VoIP).It also provides technology platforms and tools for e-commerce and doesn’t have inventory like Amazon.com (AMZN), a leading e-commerce retailer. As a result, eBay is a highly profitable company with a 33% operating margin in 2006, in comparison to Amazon, which realized an operating margin around 4.

Yahoo! One of E-commerce success story

Yahoo! is an Internet communications, commerce and media company which offers a comprehensive branded network services in global trading. It was founded in April 1995 by founders David Filo and Jerry Yang.

www.yahoo.com is the No. 1 Internet brand globally and reaches the largest audience worldwide, it leading guide in terms of traffic, advertising, household and business user reach. Today, Yahoo! has offices in Europe, Asia, Latin America, Australia, Canada and the United States The company also provides online business and enterprise services designed to enhance the productivity and Web presence of Yahoo!'s clients. These services include business Yahoo! And electronics catalog.

An electronics catalog display photos and information in an electric form, which provide products information and provides a met customer to places orders. It reduces company operating and distribution costs of the businesses and provides products and services to the customers sitting at home at any time .Thus, company hold fewer inventories than the traditional stores in the market. Besides, most of e-commerce company is sending the catalog to the customer, will encourage customer visiting company’s website anytime. In addition, through online bartering two parties strike a deal to exchange goods or services without money changing hands.

Yahoo! service offer value to all buyers or sellers and build a strong relations with customer. It offer a variety of product items such as electronic item(video,music,automobile,households,gifts,software,hardware,kitchen utensils)It therefore contains items related to all ages, all interests and all fields as well as all areas.











Recently, Yahoo! introduces new Web (Yahoo! music and Yahoo! tech) to keep the customer coming back and built a strong communication with each customer.

History of E-Commerce
The time before information technologies had been explore, transactions between sellers and buyers are through face to face. There are a lot of problems and disadvantage were happened between the transactions. Nowadays, information technologies had help the growth of business.

The most interesting and simple hobby for female, even for a male, which i think is shopping. By having the evolution of information technology, we are able to enjoy shopping through the web. We are able to shop in anytime, anywhere, even in your pajamas. Now, this bring us back to the invention of the very of notion of " sell and buy" electricity, cables, computers, modems and the internet of course! Started in 1991, it was made possible to do shopping online and since then, hundreds and thousands of businesses started to venture into this promising approach-the E-commerce.

Before i going to describe about the evolution of E-Commerce, let me briefly explain what actually is E-Commerce. E-Commerce can be described as the process of buying, selling or exchanging products, services and information via computer networks. That's what is described in our text book. In the simple words, E-Commerce is the business transactions conducted through the Internet which are faster and more efficient because traders can reduce operational cost as well as transaction and delivery time. E-Commerce is a transaction process with the help of the leading technologies such as Electronic Data Interchange (EDI) and Electronic Funds Transfer (EFT) which gave an opportunity for users to exchange business information and do electronic transactions. These technology was found in 1970s and able a lot of business and organizations to send commercial documentation electronically.

E-Commerce has become popular among the general public in 1994. It took almost four years to develop the security protocols (for example, HTTP) and DSL which allowed rapid access and a persistent connection to the Internet. By the way, the way of E-Commerce are changed in 2000s. The process of E-Commerce were able the consumer to purchase for the available products and services by using the secure connections and electronic payment services. Over the expanding of E-Commerce, by the end of 2001, the largest type of E-Commerce is B2B(Business-to-Business-Consumer) model. There were around $700 billion in transactions.

Two of the first online purveyors were, of course, eBay and Amazon.com which are the first Internet companies to allow electronic transactions. "They were the first ones to offer one-click ordering that people now expect to find. Although Amazon certainly had a lot of skepticism from the street as to when it was going to become profitable, the company kept at it.", said by Daugherty. According to the research conducted in 2008, the domain Amazon.com attracted about 615 million customers every year. One of the most popular and interesting feature of Amazon.com is the review system. It allows consumer to submit their reviews and rate for the products on a rating scale from on to five stars. Besides, Amazon.com also enables consumers to search for the desires books by key-in the keywords in the database through its clear and user-friendly advanced search facility. However, currently, the 5 largest and most famous world wide internet retailers are Amazon, Dell, Staples, Office Depot and Hewlett Packard. According to Fortune magazine, Dell has become the 3rd of highest revenues, profits gained in America through the annual rating, while Apple is the tops Fortune's annual list of America's Most Admired Companies in 2008. It can be seen that, Internet companies had growing faster and faster in nowadays.

However, the evolution of E-Commerce are never end although the environment around are keep changing.

History of E-Commerce is a history of a new, virtual world which is evolving according to the customer advantage. It is a world which we are all building together brick by brick, laying a secure foundation for the future generations. “Specifically, and important milestone in the evolution of e-commerce is the development of affordable, easy-to-use e-commerce solutions that have enabled hundreds of thousands of entrepreneurs to transform their unique ideas into organizations successful business.”, Rich Riley said.

The growth of E-Commerce had been improved as the time pass through. There is an example that i search through online search engine. A quick glimpse at the data promises much more evolution in the years to come. Forrester Research, for example, it is a technology and market research company that provides pragmatic advice to global leaders in business and technology. With hundreds of analysts and coverage areas, they are the only company that creates forward-thinking research specifically for your role in the organization. It predicted American firms alone would sell US$316 billion in goods and services via the Web by 2010. That figure would more than double 2004's online spending to account for some 12 percent of all retail sales, up from about 7 percent today.

In conclusion, E-Commerce is still in the active state in the Internet industry and will be expanded in the future. Besides the transactions of goods through E-Commerce, there are also a lot of services are provided. The services that allow us to surf and shop through the internet like new quantum processors that enable to increase the speed of computers as twice faster and HDTV's popularity which provides the service for visitors to surf their products, shop, and review their television sets. E-Commerce has bring a lot of convenience to us, also as an interesting and enjoyable hobby for us to shop through internet. Therefore, we should continuously to grow and innovate this beneficial process.

How E-commerce can reduce cycle time, improve emplyees empowerment and facilitate customer support?

In the business world, time is money. Cycle time can be defined as the total time that is takes to complete a recurring task. An example would be the total time spent starting from the point where an order is received from the customer to the delivery process and the final transaction. E-commerce allows people to carry out business without the barriers of time or distance. It is a business which runs 24 hours a day and 7 days a week. Anyone can purchase or sell just anything with a click on the mouse. The benefits that e-commerce delivers are it is convenience, fast, and low cost. This can greatly reduces the cycle time for the whole process.

Employees empowerment in e-commerce is the ability to make decision for customers. Given the flexibility to access the internet to search for various information, employees are able to improve their empowerment. Thus, they will be able to handle complaints instantaneously and efficiently. Only with that, they can easily convince the customers to stay with the services that their company provides.

In addition to that, e-commerce can also facilitate customer support because of the unlimited time for the customer to shop online. E-commerce facilitate customer support by providing a wide range of technological solutions and communication opportunities. Whatever inquiries or complaints can be handle on the spot. Other than that, customer can always drop their recommendations on how the services can be improve. This can retain customer by satisfying their needs, which is the core of customer service.

my personal profile

hi,
My name is Wong Chew Hwa; my friends always call me Denise. Now I am 24 years old and is a female. My hometown is at Kuala Pilah. I am the youngest daughter in the family. I am a student at the Graduate School of Accounting and Management at University Tunku Abdul Rahman in Malaysia. My main field of study is Administration Entrepreneurship. Before my undergraduate education, I work as an account assistant.
My hobbies are jogging, shopping and watch movie .During school holidays I always watch movie with my friends at Golden Screen Cinemas. I and my friends always choose Times Square and Mid Valley Cinemas. Besides, my lunch and tea time with friends is normally at Old Town cafe in Sungai Long.

5 websites that I visited the most include:
1. www.google.com.my
2. www.wikipedia.com.my
3. www.yahoo.com
4. www.dict.cn.com
5. www.utar.edu.my.
These five websites I always used to search important information that will guide me how to start and write my assignment. Especially http://www.dict.cn.com,this/ websites will help me understand the vocabulary that I don’t understand. I and my friends always like to choose Startbucks coffee and Secret Recipe restaurant discuss assignment and access the internet.
when im bored I will also access internet to watch new drama and search past News (Nightline), Websites such as
1. http://www.tv8.com.my/
2. www.TV3@nightline.com.my
3. www.TV7.com.my

something about myself...

Here is little about myself…

Im shi min and were grown up in KL. Like any other kids, I went through schooling and right now at Utar doing a Bachelor Degree in Entrepreneurship which is quite interesting. I like to cook and enjoy eating nice food which can be found anywhere in KL. The reason I am so into eatery might be because of my family who engaged in a food business. Besides cooking, I also like to bake cakes and make desserts. My favorites would have to be tiramisu and chocolates.

There are few websites that I visits very often which are google.com, facebook.com, wikipedia.com, utar.edu.my, and youtube.com. I often use it to search for various information and to get the latest news that happened around the world. Besides that it is also a very useful tool to socialize and communicate with my friends.

I guess that’s all for now..

about the most lazy gal ^^ stacy pua

Hihi...all my friends... Nice to meet you all.
Thanks for you for visiting my blog here. This is the first time i write a formal blog on this page. Why say so, cause usually i wrote my blog in informal pattern like what i wrote in my friendster's blog. (all mixture languages,haha!!so please forgive me if my broken english make you blur@@) First of all, let i briefly introduce myslef. My name is Pua Siaw Theng, you can call me stacy as my nickname. I'm 23 years old girl from Mantin, Negeri Sembilan. Almost friends heard i'm from Negeri Sembilan also call me buy siew bao for them. Haha! Undoubtedly, siew bao is one of the famous food in Seremban. But, all my friends, my hometown not at Seremban but Mantin. Well, Mantin is just a small town in Negeri Sembilan. I believe that just a minor number of people will know this place. Mantin is famous with 'hakka yong tou fu'. Hmmm, if you wanna know the famous visiting place around my hometown, i'll introduce Port Dickson. Port Dickson is around 45minutes journey from my home, there is a famous seaside that most of the outsiders like to visit. Besides, around my hometown also got a lot of attractive waterfall such as pantai waterfall, Jeram Toi waterfall, Pedas, and so on...

Ok... Enough for my hometown, back to myself... First impression most of my friends when fisrt met me, they usually said i'm a playful girl who will not going for higher education and naughty. When i told them i was studying my degree level now, all friends will affraid and said 'unbelievable'. Haha. Well, i'm enrolling entrepreneurship course in UTAR and is the last year for me to complete my degree level. I'm in Year 3 Sem 1, tutorial group 2. ENT02 is a group that consists of most beautiful ladies of whole entrepreneurship course. Haha! that's because our group just consists of 6 gentlemans out of 22 students. ENT02 is a nice group, i'm happy to know all my classmate and will appreciate the memories we had during our UNI life.


My hobbies are quite common, i like to shopping, watching drama, sing karaoke, playing online games, and sleeping also can considered as one of my hobbies. Haha! The most usual hobby i did is sing karaoke with my friends. Because sing karaoke is one of the way that can release my stress when i was moody. The people who don't know me may feel that i'm a quiet girl but actually i'm not. I'll be crazy when singing karaoke with my friends because they like to sing those weird songs like Chinese New Year song, old old songs that only my mom's generation will know, and also R&B song. (although all don'n know rap at all, haha!!) The other activities that i'll do when i was alone is watching drama or surfing on net.

The top 5 websites that i always visited are :

1)http://www.friendster.com/ - It's a web that allows people to know friends acroos worldwide. It allows me to keep in touch with my friends and let me know the current situation of my friends.

2)

http://www.hotmail.com/ - Is a website that i check email daily and also a way that let me chat with my friends through MSN.

3)

http://www.yahoo.com/ - I do check my email daily on this website and also entertain myself through surfing on this web such as surfing for the lastest information that i would like to know.

4)

http://www.google.com/ - Google is a good search engine for me to find information when I am doing my assignment and homework.

5)

http://www.baidu.com/ - I use this website to download my favorite songs. And it also allows me to search for the lyrics when i wonder to shout out my noisy voive in my home. Haha!